Refunds,
in plain English.

This policy explains when you can return equipment purchased from xautotools.com, who pays the freight, and how and when your money comes back. It applies to every order shipped within the 48 contiguous states.

1. Eligibility for a refund

A return qualifies for a full refund of the purchase price when every point on this list is met. If one is not, the return may still be accepted with a deduction (see Section 6), or declined and shipped back at your cost.

If the equipment arrives damaged, is not what you ordered, or has a defect we confirm within the first 15 days, none of the costs in this policy apply to you. Note the problem on the delivery receipt, email photos to contact@xautotools.com within 24 hours of delivery, and we arrange the carrier pickup, pay the return freight and issue a full refund or a replacement, your choice. Refunds for these cases are issued as soon as the carrier scans the pickup, not after inspection.

Outbound freight was free, so the only shipping cost on a standard return is the trip back. Heavy equipment moves by LTL freight and the price depends on weight, distance and whether a liftgate pickup is needed at your address.

When you ask us to book the return, we use our negotiated carrier rate and show the exact figure before you agree. Typical cost from the customer's address to the nearest of our 6 warehouses is $250 to $600.

Refunds always go back to the payment method used at checkout. We cannot refund to a different card, a different person or as cash. Financed orders are refunded to the lender, who then closes or adjusts your account.

Partial refunds and restocking. A unit returned with missing parts, a damaged crate or signs of handling that stop us reselling it as new may be accepted with a restocking deduction of up to 20% of the purchase price. The deduction reflects the real cost of replacement parts, repackaging and re-inspection, and we itemize it in the inspection email before the refund is issued. Units with hours on the meter are not eligible for a partial refund; they are returned to you at your cost.

Cancellations. Orders cancelled before dispatch are refunded in full, including any Express Freight fee. Once the carrier has picked up, a cancellation is treated as a return under this policy.

Return requested within 15 calendar days of delivery.
Unused: no fuel run through the engine, no hours added, no fluids drained, no anchors set.
In the original crate or packaging, strapped to the pallet with all manuals, keys, hardware and attachments.
A Return Authorization number issued by us before the unit ships.
Shipped back insured for the full purchase price, with the RA number on the outside.
Email contact@xautotools.com or call +1 (620) 400-0129 with your order number, the item and the reason for the return. We confirm eligibility and issue an RA number and return address within 1 business day.
Repack the unit in its original crate, mark the RA number on the outside, and ship by LTL freight with insurance for the full purchase price. Send us the carrier name and PRO number so we can watch for it.
Within 2 business days of arrival a technician checks the unit against the eligibility list, photographs its condition and confirms the refund amount by email. Any deduction is itemized.
The refund goes to the original payment method the same day the inspection is approved. Card and PayPal refunds show within 5 to 7 business days; bank wires and financed purchases can take up to 10.

Start a return.

Email the order number and reason. We issue an RA number within 1 business day.

Email the desk Call +1 (620) 400-0129

Refunds,in plain English.

1. Eligibility for a refund

Start a return.

Refunds,
in plain English.