Where is
my machine?

Enter your order number and the email you used at checkout. We confirm the current status, carrier and delivery window within one business day. Carrier links below let you check a live PRO number any time.

Request a status update.

Your order number starts with FF- and is on your confirmation email.

Four stages, one email each.

  • ConfirmedYour order number, the items and the warehouse it will ship from. Sent within minutes of checkout.Email 1
  • DispatchedCarrier name, PRO number and a tracking link. In-stock items leave in 1 to 2 business days; Express orders are picked first.Email 2
  • Out for deliveryThe carrier terminal calls the number on your order 1 to 2 days ahead to book a delivery appointment. Answer unknown numbers that week.Carrier call
  • DeliveredCurbside with a liftgate. Inspect the crate before you sign, note any damage on the receipt and email photos within 24 hours.Email 3
  • Confirmed

    Your order number, the items and the warehouse it will ship from. Sent within minutes of checkout.

  • Dispatched

    Carrier name, PRO number and a tracking link. In-stock items leave in 1 to 2 business days; Express orders are picked first.

  • Out for delivery

    The carrier terminal calls the number on your order 1 to 2 days ahead to book a delivery appointment. Answer unknown numbers that week.

  • Delivered

    Curbside with a liftgate. Inspect the crate before you sign, note any damage on the receipt and email photos within 24 hours.

Track with the carrier.

Your dispatch email has the carrier and PRO number. Search your inbox for "xautotools.com" first.

LTL tracking only refreshes at terminal scans, so 1 to 2 days without movement is normal. No movement for 3 or more business days? Send us the order number and we trace it with the carrier.

  • XPO

    xpo.com

  • Estes

    estes-express.com

  • Old Dominion

    odfl.com

  • R+L Carriers

    rlcarriers.com

  • SAIA

    saia.com

  • ABF Freight

    arcb.com

  • FedEx Freight

    fedex.com

  • UPS

    ups.com

Need it sooner?

Express freight is $480 flat for 5-15 business days. Call to add it to an order that has not shipped yet.

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